Privacy Policy

Effective Date: July 21st 2026

ABN: 53 690 545 718
Website: https://onsen.housed.com.au/

Housed 529 Pty Ltd ("Housed", "we", "us", "our") respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth).

We may amend or update this Privacy Policy from time to time. The latest version will always be available at onsen.housed.com.au. We encourage you to check our website regularly to ensure you are aware of the current policy.

By visiting our website, signing up for a membership, attending a class, or engaging with us in any way (online or in person), you consent to the practices described in this Privacy Policy.

1. What personal information we collect

We may collect personal information including:

• Full name
• Email address
• Phone number
• Date of birth
• Billing/payment details
• Fitness goals or health-related information (with consent)
• Preferred communication methods (email, SMS, push notifications)
• Membership or booking history
• Device and location data (if using a mobile app or website)
• Website usage data (via cookies and analytics tools)
• Photos or CCTV footage within our facilities
• Feedback, survey responses, or competition entries

Children and minors

Our services are intended for individuals aged 18 years and over. We do not knowingly collect personal information from individuals under 18 years of age without parental or guardian consent. Parents or guardians are encouraged to supervise their children's use of our services and online platforms.

Health, nutrition and workout information

If you use our premium app features, we may also collect:

• Nutrition and dietary information you enter (food logs, calorie intake, meal details)
• Exercise history, workout preferences, and training data generated or tracked through the app
• Body weight, fitness level, equipment availability, and training schedule
• Injury notes or free-text information you choose to provide
• Derived health metrics (e.g., calorie-burn estimates)
• Information you provide to our AI-powered workout and nutrition modules (goals, injuries, preferences, training feedback)

2. How we collect personal information

We collect information:

• Directly from you (e.g., when you sign up, make a booking, contact us, or submit forms)
• When you use our services, facilities, or website
• Through third-party service providers (e.g., payment gateways, booking or marketing platforms)
• From social media, surveys, or competitions you participate in
• Through CCTV cameras in our clubs for safety and security
• Via online interactions such as cookies, analytics tools, or ad platforms
• Through our mobile app features, including food tracking tools and AI-generated workout modules
• From AI systems and third-party databases used to provide nutritional information based on your food entries and generate personalised workout plans (see Section 5 – AI Services)

3. Why we collect personal information

We collect, use, and store your information to:

• Provide our services, memberships, and training programs
• Manage bookings, payments, and member accounts
• Communicate with you about your membership or services
• Send you updates, reminders, newsletters, and marketing offers (see section 9)
• Improve our facilities, website, and customer experience
• Conduct surveys, research, and performance analysis
• Ensure health and safety, prevent fraud, and comply with legal obligations
• Assess your readiness for physical exercise (when health data is provided with consent)
• Provide personalised nutrition and workout guidance through our premium app features
• Generate AI-powered workout or nutrition plans based on your inputs
• Analyse your workout and nutrition history to improve your training experience (profiling)

Disclaimer

We only collect sensitive information (including health information) where you voluntarily provide it and consent to us collecting and using it for the purposes described in this Privacy Policy.

4. Disclosure of personal information

We may disclose your information to:

• Our employees, trainers, and contractors (as necessary for service delivery)
• Third-party service providers (e.g., payment processors, CRM systems, marketing platforms, booking software, cloud storage)
• Third-party AI providers who assist in generating personalised workout plans
• Third-party nutrition database providers who supply food and calorie information
• IT, communications, and data analytics providers
• Legal, regulatory, or law enforcement agencies if required by law
• Other business partners or successors in the event of a merger, sale, or transfer

We do not sell or rent your personal information to third parties.

5. AI Services and Automated Processing

We use artificial intelligence (AI) tools to help generate:

• Personalised workout plans
• Training recommendations
• Food and calorie information
• Nutrition guidance

When you use these features, information you provide (such as fitness goals, injuries, preferences, training history, dietary or food input or requirements) may be processed by our AI provider to generate your plans. AI-generated recommendations are produced automatically based on the information you provide. They are not reviewed by a qualified trainer, dietitian or health professional before being presented to you.

Disclaimers

• Providing workout, nutrition or health information is optional. However, choosing not to provide certain information may limit the functionality or personalisation available within the app.
• AI outputs may contain inaccuracies or omissions.
• AI outputs are general fitness and nutrition guidance only.
• AI outputs are not medical advice.
• You should consult a qualified health professional before starting any new exercise or nutrition program.

Users remain responsible for determining whether any exercise program or nutrition guidance is appropriate for their individual circumstances. Before acting on AI-generated recommendations, users should consider their own medical history, physical condition, allergies and dietary requirements, and seek professional advice where appropriate.

AI Providers

To deliver certain app features, including nutrition tracking and AI-generated workout or nutrition plans, we disclose limited information to third-party service providers. They may use your information for the purpose of delivering the relevant feature you have chosen to use. They may not use your information for marketing, training, or any unrelated purpose. See also Schedule 1.

Profiling

Profiling involves analysing your workout history, nutrition information and stated goals to generate personalised recommendations. The app may analyse your workout and nutrition history to provide personalised guidance. Profiling is only used to improve your training experience and is not used for marketing.

We may analyse aggregated or de-identified workout, nutrition and usage information to improve our products, develop new features and better understand how members use our services. This information will not identify you personally.

6. Overseas disclosure

Some of our third-party service providers (including AI and workout or nutrition database providers) may be located outside Australia (for example, in the US, EU, or Asia).

If we transfer your information overseas, we take reasonable steps to ensure that the recipient complies with Australian privacy standards or equivalent safeguards.

7. Storage and security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

This includes:

• Using secure, encrypted platforms for data storage and communication
• Limiting access to authorised personnel only
• Regularly reviewing data protection practices and third-party compliance

If your information is no longer needed for any lawful purpose, we will take reasonable steps to delete or de-identify it.

Health and nutrition data collected through the app is stored securely and separately from general account information. AI-related data (AI prompts, AI outputs and workout or nutrition records) is retained only for as long as reasonably necessary to generate your workout plan and maintain service functionality (e.g. resolve support issues, meet legal obligations or protect our legitimate interests).

You may opt out of nutrition tracking or AI workout generation at any time.

8. Accessing or correcting your personal information

You may request access to, or correction of, your personal information at any time by contacting us. We will respond within a reasonable timeframe and may require proof of identity before releasing information. If we are unable to meet your request (for example, due to legal obligations), we will explain why.

You may request export of your Housed-stored data and/or deletion of your nutrition logs, workout history, or AI-generated training or nutrition data at any time.

9. Marketing communications and SMS

When you provide your contact details, where permitted by law, where you have consented and/or it is otherwise permitted under the Spam Act 2003 (Cth), you may automatically be opted in to receive communications from Housed via:

• Email (newsletters, offers, updates)
• SMS or MMS (class reminders, promotions, or member updates)
• Push notifications or other digital marketing channels
• Any other channel for marketing purposes

You may opt out at any time by:

• Clicking "unsubscribe" in an email
• Replying "STOP" to an SMS
• Adjusting notification settings in your account or app
• Contacting us directly (see section 14)

We may also use limited personal information (such as your email address) with social media platforms for legitimate advertising purposes. These platforms manage your data according to their own privacy policies.

We will never share your health or sensitive information for marketing purposes. We will never use your nutrition data, workout history, or AI-related information for marketing purposes.

10. Cookies and website analytics

Our website uses cookies and similar technologies to:

• Recognise returning users
• Improve website performance and functionality
• Store preferences and customise experiences
• Analyse traffic and usage behaviour
• Support marketing and advertising campaigns

You can disable cookies through your browser settings, but some website features may not function properly as a result.

11. CCTV and in-club security

We use CCTV cameras in our clubs and facilities for:

• Health, safety, and security purposes
• Prevention and investigation of incidents or crime

CCTV footage is stored securely and only accessed by authorised personnel or law enforcement where required.

12. Policy updates

We may update this Privacy Policy periodically to reflect changes in our business, legal obligations, or technology. The updated version will be available on our website, and the effective date will be revised accordingly.

13. Complaints

If you believe your privacy has been breached or mishandled, please contact us using the details below. We will investigate and respond within a reasonable timeframe.

If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

14. Contact us

Housed 529 Pty Ltd
Email: onsen@housed.com.au
Phone: (02) 7248 5465
Address: 65 Waterloo Road, Macquarie Park, NSW, 2113

Schedule 1 – Third-Party AI & Nutrition Providers

AI Provider – Anthropic (Claude API)

Location: United States

Purpose/Basis: To generate personalised workout plans and training recommendations.

Information / data fields disclosed:

• Fitness goals
• Training schedule
• Equipment availability
• Fitness level
• Body weight (if provided)
• Injury notes or free-text information you choose to enter
• Any other inputs required to generate your workout plan

Information NOT disclosed:

• Your name
• Email address
• Phone number
• GymMaster member ID
• Payment information
• Any other identifying information

Model training: Anthropic does not use API inputs to train its public models. Inputs are processed only to generate your plan.

Nutrition Database Provider – Nutritionix

Location: United States

Purpose/Basis: To provide food, calorie, and nutrition information based on your entries.

Information / data fields disclosed:

• Food names or descriptions you enter
• Barcode numbers you scan
• Food queries

Information NOT disclosed:

• Your name
• Email address
• Phone number
• GymMaster member ID
• Payment information
• Your nutrition logs
• Your health profile
• Any other personal information

Nutritionix processes search queries only to return nutrition information.

Infrastructure Provider – Amazon Web Services (AWS)

Location: Sydney region (ap-southeast-2)

Purpose/Basis: Secure hosting and storage of app data. AWS provides infrastructure services only and does not access this information except as necessary to provide those services.

Information / data fields disclosed/stored:

• Nutrition logs
• Workout history
• AI prompts, responses, user preferences (for system troubleshooting, quality assurance, abuse detection and improving our services – access is restricted to authorised personnel)
• Member preferences
• Premium-tier consent records

Data stored in AWS remains in Australia unless otherwise stated.

Membership & Identity Provider – GymMaster

Location: Australia / New Zealand

Purpose/Basis: Authentication, membership management, billing, and club access.

Information shared:

• Identity and membership information required for login and account management
• No nutrition or AI-related data is shared with GymMaster